Returns & Exchanges
At hailiey, we want you to be completely satisfied with your purchase, which is why we offer a hassle-free 30-day return policy for all unused items. If your order isn't perfect, our dedicated team is here to help you find the right solution quickly and easily.
Initiate Your Request
Log in to your hailiey account and visit the order history section to select the items you wish to return and receive your unique return authorization number.
Prepare Your Package
Securely pack the items in their original packaging, ensuring all tags are attached and the product is in its original, unworn condition.
Ship the Item
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location or schedule a pickup at your convenience.
Receive Your Refund
Once our warehouse receives and inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing